Phonepe Customer Care Number

IVRS –  / 

First, select your preferred language – 1. Hindi 2. English

• Press 1 – To report a problem on the PhonePe register no.
  • Press 1 – If you already report your problem and want to check your complaint status.
  • Press 2 – For cashback offers.
  • Press 3 – For refund related issues.
  • Press 4 – Any query regarding mutual funds.
  • Press 5 – If you are facing a problem while using a phone app or wallet.
  • Press 6 – For any other issues
  • Press * – To repeat the menu
• Press 2 – For any other PhonePe account.
  • Please enter the 10 digit mobile no. and follow the steps.

Email

•  (Customer Support)
•  (Business Enquiry)
•  (Security related queries)

Important Links

• Contact Support For
  • Help/Grievances/Ombudsman (Pls enter your registered mobile no. 10 digits)
  • Frequently Asked Question
  • Report fraud for Customer/Merchants
  • Merchant Helpdesk
  • To Report Ethics Concerns
• Phonepe Ethics
• Register your business on the switch
• Pay By –
  • Pay with PhonePe
  • Add Bank Account
  • Set/Reset UPI Pin
• Merchant Partners
• Careers

Download Phone Pe App

Report Ethics Concerns

Call: 
Email:  or 

• Report your concern online

Grievance Redressal

Level 1

Complaints Registration :

• You can register your complaint with PhonePe Customer Support by clicking
  on the icon on the home page of the PhonePe App.
• Customer support service is available 24 hours a day and 7 days a week.

Complaints Resolution:

• Will try to resolve all your complaints/queries within 3 business days.
• Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
• Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
  to the involvement of multiple agencies.

Level 2

If you have not been satisfactorily resolved at Level 1.

• Log in to PhonePe Support with your registered PhonePe number and report your issue.
• Call customer support center on .
• Will resolve all Level 2 complaints within 3 business days.

Level 3

If your concern/query remains unresolved, can escalate the matter to our Grievance/Nodal officer –

Grievance/Nodal Officer

• For PhonePe Private Limited
  Contact Name: Anuj Bhansali
  Email 
  Phone:  / 
  Working hours: Mon-Fri 10:00 am to 7:00 pm
  Address- Ashford Park View,
  Site No – 9 Industrial Layout,
  Koramangala 3rd Block, 80 ft Road,
  Bangalore-560034, India.
• Level 3 escalation email should contain the following information –
  • User’s name
  • Registered contact number
  • Ticket number of the complaint registered by Level 1
  • Details of why the resolutions provided at previous levels were deemed unsatisfactory
• Resolution of Complaints
  • Will try to first respond within 24 hours of receiving the complaint.
  • Try to resolve all Level 3 complaints within 3 business days.
  • For any delay in the resolution, time will communicate to you.

Level 4

If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can
reach out to the ombudsman center –

• RBI Ombudsman

Mailing Address

Ashford Park View,
Site No – 9 Industrial Layout,
Koramangala 3rd Block,80 ft Road,
Bangalore-560034

Registered Address

Phonepe Private Limited
(Formerly known as FX Mart Private Ltd. ),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093,
Maharashtra, India.

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