Phonepe Customer Care Number

You can get assistance for any concerns by calling Phonepe Customer Care Number which is and is available round the clock.

  • (Ethics Helpline)

IVRS –  / 

First, select your preferred language – 1. Hindi 2. English

  • Press 1 – To report a problem on the PhonePe register no.
    • Press 1 – If you already report your problem and want to check your complaint status.
    • Press 2 – For cashback offers.
    • Press 3 – For refund related issues.
    • Press 4 – Any query regarding mutual funds.
    • Press 5 – If you are facing a problem while using a phone app or wallet.
    • Press 6 – For any other issues
    • Press * – To repeat the menu
  • Press 2 – For any other PhonePe account.
    • Please enter the 10 digit mobile no. and follow the steps.


  •  (Customer Support)
  •  (Business Enquiry)
  •  (Security related queries)

Important Links

  • Contact Support For
    • Help/Grievances/Ombudsman (Pls enter your registered mobile no. 10 digits)
    • Frequently Asked Question
    • Report fraud for Customer/Merchants
    • Merchant Helpdesk
    • To Report Ethics Concerns
  • Phonepe Ethics
  • Register your business on the switch
  • Pay By –
    • Pay with PhonePe
    • Add Bank Account
    • Set/Reset UPI Pin
  • Merchant Partners
  • Careers
Download Phone Pe App

Report Ethics Concerns

Email:  or 

  • Report your concern online

Grievance Redressal

Level 1

Complaints Registration :

  • You can register your complaint with PhonePe Customer Support by clicking
    on the icon on the home page of the PhonePe App.
  • Customer support service is available 24 hours a day and 7 days a week.

Complaints Resolution:

  • Will try to resolve all your complaints/queries within 3 business days.
  • Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
  • Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
    to the involvement of multiple agencies.

Level 2

If you have not been satisfactorily resolved at Level 1.

  • Log in to PhonePe Support with your registered PhonePe number and report your issue.
  • Call customer support center on .
  • Will resolve all Level 2 complaints within 3 business days.

Level 3

If your concern/query remains unresolved, can escalate the matter to our Grievance/Nodal officer –

Grievance/Nodal Officer

  • For PhonePe Private Limited
    Contact Name: Anuj Bhansali
    Phone:  / 
    Working hours: Mon-Fri 10:00 am to 7:00 pm
    Address- Ashford Park View,
    Site No – 9 Industrial Layout,
    Koramangala 3rd Block, 80 ft Road,
    Bangalore-560034, India.
  • Level 3 escalation email should contain the following information –
    • User’s name
    • Registered contact number
    • Ticket number of the complaint registered by Level 1
    • Details of why the resolutions provided at previous levels were deemed unsatisfactory
  • Resolution of Complaints
    • Will try to first respond within 24 hours of receiving the complaint.
    • Try to resolve all Level 3 complaints within 3 business days.
    • For any delay in the resolution, time will communicate to you.

Level 4

If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can
reach out to the ombudsman center –

  • RBI Ombudsman

Mailing Address

Ashford Park View,
Site No – 9 Industrial Layout,
Koramangala 3rd Block,80 ft Road,

Registered Address

Phonepe Private Limited
(Formerly known as FX Mart Private Ltd. ),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093,
Maharashtra, India.

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1 Comment

Ansari · 2020-10-20 at 4:26 AM

Thanks for letting

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